A contractor on a roof or under a sink cannot answer the phone. The customer rarely leaves a voicemail. They call the next business on the list.
What one missed call can cost
If your average job is $600 and you lose four bookable calls a month, that is $2,400 a month, or $28,800 a year. Try the estimator on our home page with your own numbers.
Why customers do not wait
Someone with a leaking roof or a broken heater is calling several businesses at once. The first one to respond usually wins the job.
The simple fix
A missed-call text-back sends an automatic message within seconds. It says who you are, that you are on a job and asks a question to start the booking. It keeps the lead warm until you can call back.
What to set up
Forward missed calls to a texting system, write a short friendly message, make booking easy and review the conversations weekly.